Chooat Refund Policy
Last Updated: Dec 17, 2024
Overview
At Chooat, we strive to provide the best AI tools and services to meet your needs. If you are not satisfied with your subscription or purchase, we offer a refund policy under specific conditions outlined below. Please read this policy carefully to understand your eligibility for a refund.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
-
Unused Purchased Credits:
- If you have purchased credits but have not used them, you can request a full refund within 14 days of the purchase date.
-
Partially Used Credits:
- If you have used some of your purchased credits, you can request a proportional refund for the unused credits within 14 days of the purchase date.
-
Technical Issues:
- You experienced technical issues preventing you from using Chooat services, and our support team could not resolve the issue within a reasonable time.
-
Incorrect Charges:
- You were charged incorrectly for a subscription, credits, or service.
2. Non-Refundable Cases
Refunds will not be issued under the following conditions:
- You changed your mind after purchasing or subscribing to Chooat outside the 14-day window.
- You failed to cancel your subscription before the next billing cycle.
- The services performed as described, and no technical issues occurred.
- You misused the platform or violated our Terms of Service.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Email us at [email protected] with the subject line “Refund Request.”
- Provide Details: Include your account details, the reason for the refund request, and any supporting evidence (e.g., unused credits balance or error screenshots).
- Resolution Time: Our team will review your request and respond within 1-5 business days.
- Refund Processing: If your refund is approved, it will be processed within 10 business days to your original payment method.
4. Subscription Cancellations
- You can cancel your subscription at any time by accessing your account settings or contacting our support team.
- Cancellations take effect at the end of the current billing cycle. You will not be billed for the next cycle, but no partial refunds will be issued for the remaining days of your active subscription.
5. Late or Missing Refunds
If you haven’t received your refund within 10 business days:
- Check your bank account or payment method again.
- Contact your credit card company or payment provider as processing times may vary.
- If you still have not received your refund, please contact us at [email protected].
6. Contact Information
If you have any questions about our Refund Policy, please reach out to us:
- Email: [email protected]
By purchasing or subscribing to Chooat services, you agree to the terms of this Refund Policy.